We want you to feel confident starting your Pulse journey. This policy explains when and how you can get a refund for subscriptions and store purchases.

1. Subscription Refunds

New Pulse subscribers are eligible for a full refund within 14 days of their first paid charge if they are not satisfied with the Services. To request a refund, email support@pulsefitness.live from the email address on your account and include your order ID.

Refunds for subscriptions purchased through the Apple App Store or Google Play must be requested through the relevant platform — we cannot process those refunds directly.

2. Renewal Charges

Renewal charges (after the first billing cycle) are generally non-refundable. If you forgot to cancel, contact support and we will review your case in good faith.

3. Merchandise Returns

Apparel and accessories purchased from the Pulse store can be returned within 30 days of delivery, provided items are unused, unwashed, and in their original packaging. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

How to start a return

Email support@pulsefitness.live with your order number and reason.
We'll send return instructions and the address within 2 business days.
Once we receive and inspect the item, we'll refund your original payment method within 7 business days.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with photos. We will replace the item or issue a full refund, including return shipping costs, at no charge to you.

5. Non-Refundable Items

Gift cards and digital downloads.
Personalized or custom-made products.
Items returned more than 30 days after delivery.

6. Processing Time

Approved refunds are issued to the original payment method. Depending on your bank, it may take 5–10 business days for the refund to appear on your statement.

7. Contact

Questions about a refund or return: support@pulsefitness.live.

Money-back Policy